Molecular发布商业体验优化组件

By De Dream', Windy(http://www.DeDream.com),2004年10月

来自WATERTOWN, Mass. --(Business Wire)--

2004年10月6日,领先的技术咨询公司Molecular为它的User Experience Design/Redesign(用户体验设计/重设计)服务发布了一个新组件--Commerce Experience Optimization(商业体验优化)。该技术包括为下一代购物车和结账提供的Single-Screen Checkout(单屏结账,TM)方案用来减少购物车遗弃现象(shopping cart abandonment)和增加转换率。

什么是购物车遗弃?它指的是……

……通過了層層難關終於找到並且選好了要購買的商品,消費者卻仍然經常在完成整個購物交易流程之前打退堂鼓,滑鼠一按便轉而流向別的網站去……

单屏结账正是设计用来在购买过程中最关键的点--结账的时候防止顾客流失。

"Internet shoppers don't want to have to work hard to give retailers their money, which is why the page metaphor of the Web isn't ideal for complex tasks such as shopping. There are just too many variables going through a consumer's mind when shopping, and if you force people through a linear process, you are, in fact, encouraging shopping cart abandonment," said Darryl Gehly, vice president for Molecular. "Imagine being at the checkout line in the grocery store and realizing you forgot milk. Instead of having to run to the dairy aisle and losing your place in line, someone simply hands you the milk while you checkout. That's the type of experience we try to create with Single-Screen Checkout. With this new technology, Internet shoppers no longer have to click back-and-forth between pages. Instead, a visible cart stays with the shopper through the entire process until checkout is successfully completed, giving shoppers control to add or edit cart items without back-tracking to previous screens to make simple changes."

原文(包括更多User Experience Design/Redesign和Commerce Experience Optimization的内容):
http://www.tmcnet.com/usubmit/2004/Oct/1080403.htm

关于购物车遗弃和电子商务网站建设,可进一步阅读:
電子商務教戰守則:將關鍵資訊攤在陽光下

Windy 发表于2004年10月09日

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本文引用地址:
http://www.dedream.com/cgi-bin/mt-tb.cgi/35

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